Leading UK Retailers 'Breaking Law' by Not Refunding Customers for Returned Goods, Which? Finds The latest investigation into online retailers' returns policies by consumer champion Which?
has revealed that several big name stores are failing to properly refund customers for returned goods. The findings suggest a brazen disregard for consumers' rights.
At its core, the issue revolves around the Consumer Contracts Regulations 2013, which dictate that online shoppers have the right to cancel an order within 14 days and return goods without penalty.